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Information Technology Services (ITS) will continue its Business Continuity-Disaster Recovery Planning program during Spring Break, testing the capabilities of several major functions to recover from a simulated data center failure.
Functions to be exercised include Electronic Research Services (eRS), Banner, SLUGlobal and Webnodes (including SLU.edu). Only eRS is expected to experience a service outage, planned for less than an hour at the start of the exercise at 7 a.m. on Tuesday, March 13. While the SLU.edu site will be available for customers without interruption, Content Management System access will be unavailable for a short time around 10 a.m. that morning. All exercises are expected to conclude by noon that day.
The exercise is designed to replicate a ?Server-Not-Available? incident, and to test recovery capabilities in the event of the loss of the data center at Des Peres Hall, but the failure of the data center and the server unavailability will be simulated and not actual.
Banner and SLUGlobal are not expected to be affected from a customer?s point of view, but those functions? backup capabilities will be tested the same day, starting at 8 a.m.
?Nobody wants to experience a disaster, but we believe it is vitally important to be prepared and test our computing services? recovery capabilities on a regular basis,? said Keith Hacke, interim vice president and chief information officer. ?From discussions with the SLU community, the least disruptive time to simulate the loss of a data center is during Spring Break. The more we practice recoveries, the more successful we will be if we ever have to conduct an actual one.?
Any customers experiencing difficulties during the exercise should contact the IT Service Desk at 977-4000. Please contact Dave Reddick at dreddick@slu.edu or Steve Dosenbach at sdosenba@slu.edu with any questions or concerns regarding the ITS business continuity-disaster recovery plan.
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